Return and Refund Policy
Last Updated: 2024-02-26
We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our return and refund policy below.
Eligibility for Returns and Refunds
To be eligible for a return and refund, your item must meet the following conditions:
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The item must be unused, in its original packaging, and in the same condition as when you received it.
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The return request must be initiated within 15 days of the delivery date.
Non-Returnable Items:
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Personalized or custom-made items.
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Customized samples
How to Initiate a Return
To start a return, please follow these steps:
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Contact our customer service team or through our online portal to request a return authorization.
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Pack the item securely in its original packaging, including all accessories and tags.
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Attach the prepaid return shipping label (if provided) or ship the item to the address provided by our team.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
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Refunds will be processed to the original payment method within **7-10 business days**.
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Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Exchanges
If you need to exchange an item, please contact us to confirm availability. Exchanges are subject to the same conditions as returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and process a full refund or replacement upon receipt of the item.
Shipping Costs for Returns
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If the return is due to a change of mind or incorrect size/color selection, the customer is responsible for return shipping costs.
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If the return is due to our error, we will cover the return shipping costs.
This policy is designed to ensure a fair and transparent process for both our customers and our business. Thank you for your understanding and support!