{"id":2396,"date":"2025-02-27T07:18:31","date_gmt":"2025-02-27T07:18:31","guid":{"rendered":"https:\/\/wp.hsafetyjackets.com\/?page_id=2396"},"modified":"2025-02-27T07:18:31","modified_gmt":"2025-02-27T07:18:31","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/wp.hsafetyjackets.com\/zh_hk\/return-policy\/","title":{"rendered":"return policy"},"content":{"rendered":"
\n

Return and Refund Policy<\/strong><\/h2>\n
Last Updated: 2024-02-26<\/strong><\/div>\n<\/div>\n
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We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we\u2019re here to help. Please review our return and refund policy below.<\/div>\n

Eligibility for Returns and Refunds<\/strong><\/h3>\n
To be eligible for a return and refund, your item must meet the following conditions:<\/div>\n
    \n
  • \n
    The item must be unused, in its original packaging, and in the same condition as when you received it.<\/div>\n<\/li>\n
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    The return request must be initiated within 15 days<\/strong> of the delivery date.<\/div>\n<\/li>\n<\/ul>\n
    Non-Returnable Items:<\/strong><\/div>\n
      \n
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      Personalized or custom-made items.<\/div>\n<\/li>\n
    • \n
      Customized samples<\/div>\n<\/li>\n<\/ul>\n
      <\/div>\n

      How to Initiate a Return<\/strong><\/h3>\n
      To start a return, please follow these steps:<\/div>\n
        \n
      1. \n
        Contact our customer service team or through our online portal to request a return authorization.<\/div>\n<\/li>\n
      2. \n
        Pack the item securely in its original packaging, including all accessories and tags.<\/div>\n<\/li>\n
      3. \n
        Attach the prepaid return shipping label (if provided) or ship the item to the address provided by our team.<\/div>\n<\/li>\n<\/ol>\n

         <\/p>\n

        Refund Process<\/strong><\/h3>\n
        Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:<\/div>\n
          \n
        • \n
          Refunds will be processed to the original payment method within **7-10 business days**.<\/div>\n<\/li>\n
        • \n
          Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).<\/div>\n<\/li>\n<\/ul>\n

           <\/p>\n

          Exchanges<\/strong><\/h3>\n
          If you need to exchange an item, please contact us to confirm availability. Exchanges are subject to the same conditions as returns.<\/div>\n<\/div>\n
          <\/div>\n
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          Damaged or Defective Items<\/strong><\/h3>\n
          If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and process a full refund or replacement upon receipt of the item.<\/div>\n<\/div>\n
          <\/div>\n
          \n

          Shipping Costs for Returns<\/strong><\/h3>\n
            \n
          • \n
            If the return is due to a change of mind or incorrect size\/color selection, the customer is responsible for return shipping costs.<\/div>\n<\/li>\n
          • \n
            If the return is due to our error, we will cover the return shipping costs.<\/div>\n<\/li>\n<\/ul>\n
            <\/div>\n
            This policy is designed to ensure a fair and transparent process for both our customers and our business. Thank you for your understanding and support!<\/strong><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

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